policies
At Kapua Waʻa Experiences, we are thrilled to have you join us for an extraordinary journey along the historic and breathtaking Gold Coast of Waikīkī. As we prepare to embark on this unforgettable adventure, we want to ensure that you have all the information you need to make the most of your experience with us. This page serves as your guide to our essential policies, designed with your safety, comfort, and enjoyment in mind.
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Our policies are designed to ensure your safety and provide a memorable experience with Kapua Waʻa Experiences. We are committed to delivering exceptional service while adhering to the highest safety standards. If you have any questions or concerns regarding our policies, please do not hesitate to reach out to our team. We look forward to providing you with an unforgettable adventure along the stunning Gold Coast of Waikīkī!
Please arrive at the designated meeting point at least 15 minutes before your scheduled tour time. This will allow ample time for preparation, a safety briefing, and getting equipped for the adventure ahead.
check-in
To ensure a smooth experience for all participants, we kindly request that you arrive at the designated meeting point on time. If you arrive after the scheduled tour departure time, we may not be able to accommodate late arrivals or the duration of the tour will be adjusted to accommodate the remaining time. Please understand that late arrivals will not be eligible for a refund.
late policy
Safety is our priority, and tour schedules may be subject to change based on weather and sea conditions. In the event of inclement weather or unsafe conditions, tours may be rescheduled or canceled for your safety. Our experienced guides will closely monitor weather conditions and keep you informed of any changes to the tour schedule.
safety
To ensure your safety, participants may be asked to disclose any relevant medical conditions or concerns that may impact their ability to participate in the tour. Please inform us of any medical conditions that may require special attention or accommodations.
Medical Disclosure
To partake in this thrilling experience, participants must be at least 8 years old and possess a moderate level of physical fitness. We recommend basic swimming skills to fully enjoy the activities. For safety reasons, pregnant women and individuals with certain medical conditions are advised not to participate.
requirements & restrictions
We understand that plans may change, and we strive to be flexible. Cancellations made 48 hours or more before the tour date will receive a full refund.
Cancellations made less than 48 hours before the tour date will not be eligible for a refund. If you need to reschedule your tour, please contact us as early as possible to check for availability on alternate dates.
Cancellation & rescheduling
We are not responsible for any lost, stolen, or damaged items during the tour. We advise participants to secure personal belongings and valuables before the tour begins. Please keep in mind that the tour does get wet and bringing valuable items on to the canoe is at your own discretion.
lost or damaged items
Prior to participating in the tour, all participants will be required to sign a liability waiver. This waiver serves to acknowledge the inherent risks associated with water activities and confirms your agreement to participate at your own risk.